From May 2021 to April 2022, I was a product design intern at Intuit.
I mainly worked on the in-product experience of TurboTax Canada, crafting the experience that millions of Canadians use to file their taxes.
Specific features I worked on include: a complete redesign of TurboTax Desktop's auto-import feature, spearheading multiple re-designs, provocations for experimental designs, foundational work on platform migration, and communicating new features and product changes to users.
Learnings & Reflections
Here's a tiny fraction of what I learned during my year there:
Learn everything —
I did everything from conducting user interviews to visual design to design QA. I learned about all of the myriad responsibilities of a product designer that you don't learn in school, and found out that I really enjoy writing documentation!
Enter the unknown —
This internship marked a lot of design 'firsts' for me: working closely with content designers, data analysts, developers, and product managers; presenting to stakeholders from sales to engineering, working with a huge design system, and more. I gained a deep understanding of the product life cycle and learned so much about how design works at a large organization.
Enjoy the ride B) —
During my time at Intuit, TurboTax Canada and my team went through a couple of big shifts. I found my responsibilities changing drastically and often, which was challenging. Looking back, however, I learned the most during those times where we needed to move fast and (try not to) break things.
Sorry, this work is under NDA!
If you'd like to learn more about my work and experiences at Intuit, please contact me! I'd love to chat with you, and I'm often told I respond scarily fast.e-mail me